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Return Policy

退換貨政策

 

本公司產品經嚴格品質控管,請於有效期限內食用完畢。為維護食品的衛生安全,除食品本身有瑕疵可退貨外,ㄧ經拆封、食用或消費者造成之外盒變形、失溫或保存不良導致變質,恕不接受退換貨。

為保障您的權益,請於收到物品後立即開啟檢視是否正確與完整,若有任何問題請立即與客服人員聯繫。若七日內無立即反應,恕不接受退換貨。

若產品因運送過程導致瑕疵,請直接向遞送人員反應、務必請拍照存證以保障自身權益,並請立即聯絡本公司客服人員。

網頁商品會因為使用不同的品牌螢幕以及解析度不同,造成圖片顏色呈現略有不同,請以實品顏色為準。

退換貨請保持包裝完整(包含購買商品、附件、內外包裝、贈品等)請一併寄回,若缺件或食品變質將會影響退貨權限。

將商品保存於陰涼通風的地方,勿長期放置在高溫下,以免變質。

如有任何問題請電郵至email: glorybakery@yahoo.com.hk 榮光手工創意曲奇顧客服務部查詢,我們會儘快為您處理。

請您與客服連繫後,我們將盡快請人員至您取回商品,注意您須將商品保持包裝完整。我們將於收件後進行商品確認,並於商品確認無誤後,立即為您辦理退款手續,將您所須退款金額匯至您指定的銀行帳戶。

若您有3次無故退換貨之紀錄,本公司將保留是否接受訂單的權利。

 

 以下無法退換貨情形 

A.       超過七日的期限。

B.       由於購買商品為食品,一經拆封後,恕無法退貨。

C.       出貨明細表、發票、贈品、產品相關配件等不齊全。

D.       商品因人為因素導致毀損傷、變質、包裝破損不完整等。

E.        不明原因而自行將商品寄回者。

F.        銷售時已特別註明無法退換貨之商品。

  

Return Policy

 

Our products by strict quality control, please eat within the validity period. In order to maintain the health and safety of food, in addition to the food itself is flawed can be returned, by unpacking, food or consumer box caused by deformation, loss of temperature or poor storage lead to deterioration, will not accept Returns.

 

In order to protect your rights and interests, please immediately after receipt of the goods to open the view is correct and complete, if any questions please contact customer service immediately. If there is no immediate response within seven days, will not accept the return policy.

 

If the product due to the delivery process lead to flaws, please directly to the house with the staff response, be sure to take pictures to protect their own rights and interests, and immediately contact the company customer service staff.

 

Web products will be different because of the use of different brands and the resolution of the screen, resulting in slightly different picture color, subject to the color of the product.

 

Please return the goods to be returned (including the purchase of goods, accessories, inside and outside the packaging, gifts, etc.) please return, if missing or food deterioration will affect the return authority.

 

The goods stored in a cool and ventilated place, not long-term placed at high temperatures, so as not to degenerate.

 

If you have any questions please email to Customer Service Department at glorybakery@yahoo.com.hk, we will deal with you as soon as possible.

 

Please contact us after the customer service, we will ask you as soon as possible to retrieve the goods, pay attention to the goods you must keep the packaging integrity. We will confirm the goods after receipt, and after the confirmation of the goods is correct, immediately for you to refund the fee, you will have to refund the amount of money to your designated bank account.

 

If you have 3 times the return of the record, the company will retain the right to accept orders.

 

 The following can not return the situation 

A.       More than seven days.

B.       As a result of the purchase of goods for food, once unpacked, can not return.

C.       Shipping schedules, invoices, gifts, product-related accessories are not complete.

D.       Goods due to human factors lead to damage, deterioration, packaging damage is not complete and so on.

E.        Unidentified and return the goods on their own.

F.        Sales have been marked with special goods can not be returned.